What types of home care agencies is Sirius Care built for?▼
Sirius Care supports HCBS agencies running personal care, respite, homemaking, and related waiver services — as well as agencies expanding into skilled nursing and clinical care. The platform is proven at scale in non-clinical operations and fully capable for clinical operations, including OASIS, eMAR, and clinical electronic billing.
Is Sirius Care available in my state?▼
Sirius Care can be implemented in any U.S. state. The core platform works nationwide out of the box. As a certified Alt-EVV vendor and certified trading partner for electronic billing, expanding to any state is straightforward — we register within your state's system, and your agency is ready to go. We are certified with Sandata and Gainwell Technologies. If your state uses a different EVV aggregator and EDI vendor, we work with you to build that integration quickly.
How does Sirius Care handle state EVV requirements?▼
Many caregiver agencies run two systems — one for EVV services and another for non-EVV services — creating duplicate entry, caregiver confusion, and compliance gaps. EVV is native to our platform, not added on. Plus, we are a certified Alt-EVV vendor. Sirius Care handles both service types in a single application (mobile, web browser) with precise GPS capture at the start and end of every shift. The platform identifies each service type and routes it through the correct workflow automatically — EVV visits transmit directly to state Medicaid systems, while non-EVV visits are processed within the platform without state transmission. The result: 99.98% unmodified EVV compliance, fewer rejections in the queue, and faster remittance.
Can billing and payroll run on the same platform?▼
Yes. Sirius Care converts verified and compliant shift reports into electronic claims, runs batch submission to the payer in a single action, and reconciles ERAs automatically. That same verified shift data feeds directly into payroll reporting as well— eliminating manual re-entry between systems.
What is the realistic implementation timeline?▼
Core platform onboarding timeline varies by subscription plan — the Standard plan typically goes live in approximately two weeks. Full EVV and electronic billing integration follows in a structured 4–6 week rollout, led by experienced industry professionals who work alongside your team until the platform runs the way your agency needs it to.
Does Sirius Care offer user training?▼
Yes. Sirius Care offers personalized training packages designed to shorten your team's learning curve — led by professionals who understand HCBS operations, not just the software. We offer training virtually or on-site anywhere in the country. Contact us to discuss a package tailored to your agency's needs.
Does Sirius Care integrate with third-party systems like credentialing or payroll?▼
Sirius Care does not provide caregiver credentialing — many agencies manage it through dedicated third-party vendors who handle background checks, license and certification verification, and compliance screening. If your agency uses a third-party credentialing or payroll platform with API access, we build integrations on request — connecting your existing systems directly to Sirius Care and eliminating manual re-entry between platforms. Integration development is scoped per engagement. Contact us to discuss your existing system needs.
What kind of ongoing support does Sirius Care provide to help us succeed?▼
Sirius Care includes platform support in your subscription at no additional cost. For critical and high-priority incidents, support is available 24/7/365 — backed by a formal SLA with defined response times. We commit to response time, not resolution time, because resolution depends on the complexity of the issue. Contact us to discuss SLA details as part of your demo.
We're currently on another platform. Can Sirius Care help us migrate our data?▼
Yes. Switching platforms is a significant operational decision, and we don't expect you to go it alone. Sirius Care provides technical assistance to migrate your data from your existing system, so you're no longer dependent on your existing vendor to help you move on. Our team manages the technical heavy lifting to get your agency up and running on Sirius Care without disrupting your operations.